Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Parimatch Casino. Please read them carefully before creating an account, depositing funds or playing games. By using the website or related services, you confirm that you understand and agree to these terms.

Parimatch Casino is licensed by the UK Gambling Commission under licence number 39576 and by the Alderney Gambling Control Commission, with an additional licence held through the Curaçao Gaming Authority.

1. General terms

These Terms & Conditions apply to your use of the Parimatch Casino website, account services, casino games, promotions and any other services made available through the platform. They should be read together with any game rules, promotion terms, privacy information and responsible gambling guidance displayed on the website. If a specific promotion or game has additional terms, those terms will apply to the relevant offer or activity.

You are responsible for reading the current version of these terms before using the service. Parimatch Casino may update, amend or replace these terms from time to time. Changes may be made to reflect legal requirements, changes to the service, security needs or operational improvements. The latest version published on the website will apply from the date stated or, where no date is stated, from publication.

If you do not agree with these terms, you must not use the website or services. Continued access or use after an update may be treated as acceptance of the revised terms. Some services may be unavailable in certain locations or to certain customers. You must comply with all laws and requirements that apply to you when accessing the website.

Eligibility and location

You must be of the legal gambling age applicable in your location to open or use an account. You must also be physically located in a jurisdiction where access to the relevant service is permitted. It is your responsibility to check that online gambling is lawful for you. Parimatch Casino may restrict, suspend or refuse access where a customer is located in a prohibited or restricted jurisdiction.

You may not use the website if you are self-excluded, subject to a gambling restriction, or otherwise prohibited from gambling. You must not allow another person to use your account, and you must not use the service on behalf of another person.

2. Accounts and customer responsibilities

You may be required to create a personal account before using some or all services. The information you provide must be accurate, complete and kept up to date. This may include your name, date of birth, contact information, residential details and other information reasonably required for identity, age, payment or compliance checks.

You are responsible for keeping your login details confidential and for all activity carried out through your account, unless you have promptly reported unauthorised access. Choose a strong password, do not share it with anyone and avoid accessing your account on devices or networks that you do not trust. You must notify Parimatch Casino as soon as possible if you suspect that your account or payment details have been compromised.

Maintain only one personal account unless the website expressly permits otherwise.
Provide truthful information and respond promptly to reasonable verification requests.
Use your own payment method, unless an alternative is expressly approved.
Do not sell, transfer, lend or give access to your account.
Do not use the service for unlawful activity, fraud, money laundering or any other improper purpose.
Do not interfere with the website, games, software, security systems or other customers.

Parimatch Casino may conduct age, identity, payment, source-of-funds and other compliance checks where required or considered appropriate. You may be asked to provide documents or information. Until checks are completed, access to some features, deposits, withdrawals or winnings may be restricted. Information supplied for verification must be genuine, current and capable of being checked.

Suspension and closure

An account may be suspended, limited or closed where there is a suspected breach of these terms, a security concern, a legal or regulatory requirement, failed verification, suspected fraud or unusual activity. Action may also be taken where the service is misused or where continued access could create risk for the customer or platform.

You may request closure of your account at any time through the available account or support process. Account closure does not remove obligations that arose before closure. Any remaining balance may be handled in accordance with applicable law, verification requirements, payment rules and these terms. If an account is closed because of responsible gambling concerns, attempts to create another account may be restricted.

3. Deposits, play and withdrawals

Deposits must be made using payment methods available through the website and authorised for your use. You must ensure that funds used for gambling are yours to use and are not connected with unlawful activity. Payment transactions may be reviewed, delayed or declined for security, technical, legal or verification reasons.

You should check the transaction details carefully before confirming a deposit or withdrawal. The availability of payment methods, minimum or maximum transaction values, processing arrangements and any applicable fees may vary. These details will be shown through the relevant payment or account interface where applicable. Third-party payment providers may also apply their own terms.

A withdrawal may require account verification and may be returned through an approved payment method. Parimatch Casino may need to confirm the identity of the account holder and the ownership of the payment method before processing a withdrawal. You must provide any information reasonably required to complete these checks.

Games are played for entertainment and involve risk. Outcomes are determined by the game rules and, where relevant, randomised systems. No particular result, return or level of winnings is guaranteed. You should only gamble with money you can afford to lose and should never chase losses by increasing your stakes.

Promotions and bonuses

Promotions, bonuses, free plays and other incentives are subject to separate terms. Those terms may include eligibility rules, time limits, wagering requirements, game restrictions, maximum values, payment conditions and withdrawal rules. You should review the full promotion terms before accepting or using an offer.

Unless the applicable promotion terms state otherwise, customers should not claim an offer more than once, use multiple accounts to access it, or use the offer in a way that attempts to avoid its conditions. Parimatch Casino may cancel or amend a promotion, remove an incorrectly credited benefit or restrict access where misuse, error or a breach of the relevant terms is identified.

4. Responsible gambling, privacy and website use

Parimatch Casino supports safer gambling. Gambling should be treated as entertainment, not as a way to make money or resolve financial difficulties. Set a budget before you play, decide how long you intend to play and take regular breaks. Never gamble when you are upset, under the influence of alcohol or drugs, or trying to recover previous losses.

Set personal deposit, spending or session limits where these tools are available.
Use time-out or self-exclusion options if you need a break from gambling.
Ask for support if gambling is affecting your finances, relationships, work or wellbeing.
Do not ask another person to gamble for you or use another person's account.
Seek independent advice if you are concerned about your gambling behaviour.

Requests for limits, time-outs or self-exclusion may take effect according to the process and conditions shown on the website. You should not attempt to bypass a restriction by opening another account or using another person's details. Responsible gambling tools are intended to support your decisions, but you remain responsible for using them honestly and seeking further assistance when needed.

Privacy and communications

Personal information is collected and used in accordance with the applicable Privacy Policy. This may include information needed to provide services, manage your account, process transactions, verify identity, prevent fraud, meet legal obligations and improve the website. Information may be shared with service providers or authorities where permitted or required by law.

You may receive service messages relating to your account, transactions, security and important changes. Marketing communications may be managed using the available preferences or unsubscribe options, subject to operational and legal requirements. You should keep your contact information current so that important account notices can reach you.

Website availability and intellectual property

The website and games may be changed, interrupted, suspended or withdrawn without notice where reasonably necessary. This may occur because of maintenance, technical faults, security issues, third-party failures, legal requirements or circumstances outside reasonable control. Parimatch Casino does not guarantee that the service will always be available, error-free or compatible with every device.

Website content, branding, software, graphics and other materials are protected by applicable intellectual property laws. You may use the service for personal, lawful purposes only. You must not copy, modify, distribute, reverse engineer, scrape, publish or commercially exploit any part of the website unless expressly permitted.

Complaints and governing requirements

If you have a question, problem or complaint, use the customer support process made available on the website and provide enough information for the matter to be reviewed. A complaint may involve account access, transactions, game results, promotions, verification or responsible gambling. You should keep relevant dates, transaction references and screenshots where available.

These terms are intended to operate alongside applicable Australian consumer, privacy, gambling and other laws. Nothing in these terms is intended to exclude or limit a right or remedy that cannot lawfully be excluded or limited. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.