Responsible Gaming

Parimatch Casino is committed to promoting safer gambling and helping players keep gambling enjoyable, controlled and within their means. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Please read this information before playing and take action whenever gambling no longer feels comfortable or manageable.

Parimatch Casino is licensed by the UK Gambling Commission under licence number 39576 and by the Alderney Gambling Control Commission, with an additional licence held through the Curaçao Gaming Authority.

Gamble responsibly

Responsible gambling means making informed choices, understanding the risks and keeping gambling within limits that are suitable for your personal circumstances. Before you play, decide how much time and money you are comfortable spending. Treat that amount as an entertainment cost and never gamble with money needed for rent, bills, food, education, debt repayments or other essential expenses.

Gambling outcomes are based on chance. Past results, winning streaks or losses do not change the likelihood of future results. There is no guaranteed strategy, system or prediction that can ensure a win. A loss cannot be recovered by placing another bet, and increasing your stake after a loss can lead to further harm.

Only gamble with money you can afford to lose.
Set a spending limit before you begin and stick to it.
Set a time limit and take regular breaks.
Avoid gambling when you are upset, stressed, tired or affected by alcohol or other substances.
Do not borrow money, use credit intended for essentials or sell possessions to gamble.
Do not chase losses or increase your stakes to try to recover money.
Keep gambling separate from important financial and personal decisions.
Remember that taking a break or choosing not to gamble is always an option.

You must meet the applicable legal age requirement before using gambling services. Do not allow children or other unauthorised people to access your account. Keep your login details private, use suitable device security and log out when your session is finished.

Tools to help you stay in control

Planning your gambling before you start can make it easier to stay in control. Depending on the features available to your account and the applicable rules, you may be able to use tools such as deposit limits, wagering or spending limits, session reminders, reality checks, time-outs or self-exclusion. These tools are designed to help you manage access and activity, but they work best when used before gambling becomes difficult to control.

Set a personal budget

Choose an amount for gambling that fits comfortably within your ordinary entertainment budget. Consider setting daily, weekly or monthly limits. A limit should reflect what you can afford to lose, rather than what you hope to win. Once you reach it, stop playing until the relevant period has ended. Avoid changing a limit during a gambling session simply to continue playing.

Manage your time

Gambling for longer than planned can affect decision-making and increase the risk of spending more than intended. Use reminders or alarms, take regular breaks and do something away from the screen. If you repeatedly lose track of time, consider a longer break or self-exclusion.

Take a break or self-exclude

A time-out can be useful when you want to step away for a short period. Self-exclusion is a stronger option for people who want to prevent themselves from gambling for a chosen period or longer. During self-exclusion, do not attempt to open another account or use another person’s account. If you believe you need permanent support, seek help from an appropriate gambling support service.

If you want to apply a limit, time-out or self-exclusion, use the responsible gambling or account management options available on the website, or contact customer support through the channels shown on the website. Do not rely on gambling to manage financial pressure, and consider speaking with a qualified financial counsellor if money problems are involved.

Recognising signs of gambling harm

Gambling harm can develop gradually. It may affect finances, relationships, work, study, sleep, physical health and emotional wellbeing. You do not need to wait until a serious problem develops before taking action. If gambling is causing concern, stopping early and asking for support can make a significant difference.

Possible warning signs

Spending more money or time gambling than you planned.
Thinking about gambling frequently or finding it difficult to concentrate on other activities.
Chasing losses or believing a win is due after a series of losses.
Gambling to escape stress, loneliness, sadness, anger or other difficult feelings.
Borrowing money, using credit or selling belongings to continue gambling.
Hiding gambling activity, losses or account information from people close to you.
Arguing with family, friends or colleagues because of gambling.
Missing work, study, appointments or personal responsibilities.
Feeling restless, irritable or anxious when trying to stop.
Trying to cut down or stop but returning to gambling soon afterwards.
Experiencing financial difficulty, sleep problems or reduced wellbeing linked to gambling.

If any of these signs apply to you, stop gambling and consider using a time-out or self-exclusion option. Speak honestly with someone you trust and seek independent support. Asking for help is a practical step, not a failure. If you feel at immediate risk of harming yourself or someone else, contact emergency services or an appropriate crisis support service in your location.

Support, account safety and our approach

You can speak with a trusted family member, friend, healthcare professional, counsellor or financial counsellor about gambling concerns. Australian players can also look for support through recognised Australian gambling-help organisations and government services. These services may provide confidential information, counselling, financial guidance, self-exclusion assistance and support for affected family members. Choose a service that is appropriate for your location and circumstances.

If you are supporting someone else, try to discuss the issue calmly and without blame. Encourage them to seek professional assistance, protect essential household funds and avoid covering up gambling losses. Set boundaries that protect your own wellbeing. Support is available for family members and close friends, even when the person gambling is not yet ready to seek help.

Account and promotional safety

Keep your account information accurate and secure. Never share your password or allow another person to gamble through your account. If you believe someone else has accessed your account, stop using it and follow the account security process provided on the website. Review your activity and payment information regularly.

Promotions should never be used as a reason to gamble beyond your budget. Read any applicable promotional terms before participating and consider whether the offer is suitable for you. You may choose not to receive marketing communications or promotional information through the relevant account or communication settings where those options are available.

Our commitment

Parimatch Casino aims to provide clear responsible gambling information and access to available control tools. We may take steps to protect players where activity raises responsible gambling concerns, subject to applicable requirements and our operational processes. Responsible gambling tools and support options can differ according to account status, location and legal requirements. This page does not replace professional advice or the applicable website terms.

If gambling is no longer enjoyable, stop and seek help. You can review your account controls, take a break or use self-exclusion options at any time. The safest choice is to avoid gambling altogether if you cannot keep it within your personal limits.