Privacy Policy | Parimatch Casino

Information we may collect

To provide online casino services, we may need to collect information that identifies you or relates to your account activity. The information collected depends on how you use the website, the services you request and the checks that may be required before or during play. You should provide information that is accurate, current and complete, and update it when details change.

Account and contact details

This may include your name, date of birth, residential details, country of residence, username, account credentials and contact information. We may also record your preferences, communications with support and information you provide when you register, update your account or make a privacy request.

Identity and verification information

Online gambling services may require identity, age, location or source-of-funds checks. For these purposes, we may handle copies or details from verification documents, information used to confirm your identity and records relating to responsible gaming, security or compliance checks. These checks help protect accounts, prevent misuse and support the operation of a safe and lawful service.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, account balances, transaction history and payment methods. Payment providers may process payment information directly. We may receive information needed to confirm a transaction, investigate unusual activity, resolve disputes and maintain accurate account records. We do not need to retain complete payment card details where they are handled by a third-party payment provider.

Technical, device and usage data

When you use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, session information and dates or times of access. We may also record gameplay, account activity, error reports and other information needed to maintain security, improve performance and understand how the website is used.

Cookies and similar technologies

The website may use cookies and similar technologies to keep you signed in, remember preferences, support essential functions, improve website performance, measure usage and help protect against fraud. Some cookies may be provided by service partners that support analytics, security or website operations. You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect website features, account access or the way the service operates.

How we use information

Personal information is generally used only for legitimate purposes connected with operating an online casino and communicating with players. The main purposes may include:

Creating, maintaining and administering your player account.
Processing deposits, withdrawals, wagers and other account transactions.
Verifying your identity, age, location and eligibility to use the service.
Conducting security, anti-fraud, anti-money-laundering and account-protection checks.
Detecting suspicious, unlawful, abusive or unauthorised activity.
Providing customer support, responding to questions and resolving complaints or disputes.
Sending service messages about your account, transactions, security or important changes.
Sending marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.
Understanding website usage, fixing technical issues and improving products, content and services.
Meeting legal, regulatory, accounting, tax, dispute-resolution and record-keeping obligations.
Protecting the rights, property, safety and security of players, the website and relevant service providers.

Where information is no longer needed for a legitimate purpose, it may be deleted, anonymised or securely disposed of, subject to applicable obligations and operational requirements. Some records must be kept for a period required by law even after an account is closed. This may include account, identity, transaction, security or communication records. The length of time depends on the type of information and the obligations that apply, so information may not be deleted immediately when you close an account.

Marketing choices

You may receive promotional messages only where permitted and where the relevant consent or other lawful basis exists. You can withdraw consent to marketing at any time by using an unsubscribe option in a message, changing available account preferences or contacting privacy support. Withdrawing marketing consent does not affect essential service messages, such as information about transactions, account security or important service changes.

Sharing, security and international handling

We may share personal information where it is reasonably necessary to provide the service, protect players or meet an obligation. Recipients may include payment and identity-verification providers, technology and hosting providers, customer-support services, fraud-prevention partners, professional advisers, business partners involved in website operations and relevant authorities where disclosure is required or permitted. Service providers are expected to handle information for appropriate purposes and to apply suitable safeguards.

Some service providers may process or store information outside Australia. Where personal information is handled in another country, reasonable steps may be taken to support appropriate protection and secure handling, subject to the requirements that apply to the relevant processing activity. By using the website, you acknowledge that information may be transferred or accessed as necessary to operate the service.

Reasonable technical and organisational measures may be used to protect personal information against unauthorised access, alteration, loss, misuse or disclosure. These measures can include access controls, authentication procedures, monitoring, secure connections, staff practices and supplier requirements. No website, transmission method or electronic storage system can be guaranteed to be completely secure. You should use a strong, unique password, keep account credentials confidential and contact support promptly if you believe your account or personal information has been compromised.

We do not ask you to disclose your password through unsolicited messages. If you receive a suspicious request for personal, payment or login information, do not respond until you have verified that the request is genuine through an appropriate support channel.

Your privacy rights and requests

Depending on the circumstances and the requirements that apply, you may have rights concerning the personal information we hold about you. These rights may include asking for access to your information, requesting correction of inaccurate or incomplete information, asking for deletion of information that no longer needs to be retained, and withdrawing consent to marketing. You may also ask questions about how information is used or raise a concern about the handling of your data.

How to exercise your rights

To make a privacy or data request, contact support@parimatchcasino-online.win. Please clearly explain your request and include enough information for us to identify the relevant account or records. We may need to verify your identity before providing information, making changes or completing a deletion request. This is an important security measure designed to prevent personal information from being disclosed to the wrong person.

Access: ask for a copy or general description of personal information associated with your account, subject to applicable exceptions.
Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details where appropriate.
Deletion: ask for personal information to be deleted where it is no longer required or where deletion is otherwise available. Some records cannot be deleted immediately because they must be retained for a period required by law or for security, dispute-resolution or other legitimate purposes.
Withdraw marketing consent: ask for promotional communications to stop by contacting support@parimatchcasino-online.win. You can also use an unsubscribe function where one is provided.

Requests are considered in line with applicable privacy requirements and the nature of the information involved. We may refuse or limit a request where permitted, for example where responding would affect the rights of another person, compromise security, interfere with fraud prevention or conflict with a record-keeping obligation. If this occurs, we will aim to explain the reason in general terms.

Children and account use

The service is intended for adults who are legally permitted to use online gambling services in their location. We do not knowingly invite children to create accounts or provide personal information for gambling purposes. If you believe a child has provided information or created an account, contact support@parimatchcasino-online.win so the matter can be reviewed.

Policy updates

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The updated version will be made available on the website and will apply from the date stated or, where no date is stated, from publication. We recommend reviewing this page periodically so you remain aware of how information may be handled.