Contact Parimatch Casino

If you need assistance with Parimatch Casino, contact our support team at support@parimatchcasino-online.win. We aim to make it straightforward to ask questions and resolve account or gaming-related concerns. Please provide enough information for the team to understand your request and assist you efficiently.

Parimatch Casino is licensed by the UK Gambling Commission under licence number 39576 and by the Alderney Gambling Control Commission, with an additional licence held through the Curaçao Gaming Authority.

How to get in touch

For support by email, write to support@parimatchcasino-online.win. Use a clear subject line and describe the issue in a short, factual message. Do not include your password, full payment card details or other sensitive information. The support team may ask for additional information through the appropriate account process if it is needed to check your request.

To help support respond faster, include the email address or username linked to your account, a short description of the issue and screenshots if relevant. Screenshots should show the problem clearly, but remove or hide passwords, card details, security codes and other private information before sending them.

Common reasons to contact support

Account access, profile details and verification questions
Deposit, withdrawal and payment enquiries
Questions about bonus terms and eligibility
Technical problems, error messages or website difficulties
Requests relating to responsible gambling, account restrictions or taking a break

Messages are usually answered within 24 hours, although response times can vary depending on the complexity of the request and the information required. If your question concerns account security or responsible gambling, explain this clearly in your message so it can be reviewed appropriately. Please avoid sending repeated emails about the same issue, as this may slow the review process.